Shipping Policies


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Garden Artisans offers varied shipping methods so that we can offer you the best rates possible.  We also consolidate items whenever possible to help achieve the most economical ship rate for you. 

If you would like text messages from Fed Ex concerning your delivery, please sign up here:  https://www.fedex.com/en-us/delivery-manager.html 

Many of our items do have to ship Motor Freight and require custom shipping quotes.  This option might also be triggered if you add multiple items and reach a 150 lbs cut-off, whether that be actual weight or dimensional weight.  Should this happen, we will send a shipping quote email as soon as possible.  When you receive the email, please follow the links within the email to view and complete your order.  Once your order is completed, we will arrange for fabrication or delivery, whichever is appropriate.  If you do not wish to proceed with the order, please send a quick reply email to let us know, and we will cancel the order.

PLEASE READ BEFORE SIGNING ANY BILL OF LADING

By signing the bill of lading you are telling the trucking company that the shipment has arrived in good order with no damage.  If you cannot confirm this prior to signing, please write on the bill of lading:

            “My signature is for acceptance of delivery only.  Unable to confirm without further inspection damage during shipment.”

United States Postal Service packages over one cubic foot, and all Fed Ex and UPS packages ship by dimensional weight.  Dimensional weight is figured by taking your box L x W x H and then dividing that sum by 159.  So even though your planter may weigh only 15 lbs, if it ships in a box that measures 20" x 20" x 20", it will be rated at 50.31 lbs.

Try as we might to offer accurate online shipping rates; often, when we can consolidate items into one box, your rate can be lowered.  Our cart will allow you to place your order in a holding pattern and ask for a custom shipping quote.  Once this is supplied to you, you can then decide whether to complete your order or cancel.

FREE SHIPPING, when applicable, is only within the Continental United States. We can offer discounted shipping for Alaska and Hawaii on these items--please request shipping quote.  Items that ship free are individually marked as such in each listing.

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IMPORTANT INFO RE USPS:

Due to the high volume of shipments currently being sent by USPS, your shipment may receive a recycled tracking number.  Although USPS is supposed to clear the previous tracking information, it has come to our attention that this may not always be the case.  In fact, we have already had one shipment delivered as promised that still shows the old tracking/delivery information on the USPS website.  We have contacted USPS about this, and their suggestion is for customers to sign up for Informed Delivery on their website. 

 

 




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We also use this mailing list to alert customers of any sales, promotions or new product introductions.

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Once a month you will receive a newsletter via email from Garden Artisans. This newsletter is written by professional garden writers and will vary in topic from general gardening to birding or landscape design.

We also use this mailing list to alert customers of any sales, promotions or new product introductions.

We take your privacy seriously. To learn more, please read our Privacy Policy.

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