Question:
Answer:
Truck shipment means the product you have chosen will ship via a large semi-type truck rather than the small package trucks most often seen by residential deliveries via Fed Ex, UPS and the post office.
When we quote a truck shipment, this means your item will be delivered strapped to a pallet. Trucking companies charge an additional fee to bring these trucks into residential areas. Most companies also charge a fee for a lift-gate. A lift-gate is the apparatus on the back of a truck that allows the driver to lower the pallet to the ground. In our quotes, the pallet will be left at your curb. It is then up to you to retrieve your item and move it to your desired location. You will also be required to dispose of the pallet.
When a truck shipment is arranged going to a residential area, dispatch from the trucking company will call you to arrange the date of the delivery. You must be home to accept and sign for this delivery. You should inspect the pallet carefully and note on the ticket any damage to the pallet that you fear may affect the product on the pallet. If you can see that the item is damaged on the pallet beyond what you are willing to accept, you should refuse the shipment. If you think it is something that can be repaired and you can accept that, then sign the ticket, noting any damage you see, and contact us immediately.
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